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Information Portal for CarpetSmart Customers

Recommended Carpet Cleaning System for Brand New Carpets

🧼 1. Initial cleaning = gentle maintenance, not aggressive deep cleaning.

For brand new carpets, the focus should be on preserving fiber integrity and removing surface-level debris and loose carpet fibres that remain in the carpet after manufacturing, this is called 'Shedding', rather than aggressive deep cleaning.  Carpet & Rug Institute 

Shawfloors

 

Shedding
Carpets made with spun fibers may shed loose bits of fiber left in the carpet from the manufacturing process. Removing these loose fibers does not affect the carpet life or quality. Because of the large micron size (>90 microns), these fibers are too large to become airborne or respirable (<4 microns). With proper vacuuming most shedding gradually disappears within the first year after installation.

CRI CARPET MAINTENANCE AND TROUBLESHOOTING GUIDE PDF

 

Early cleaning typically involves:

  • Regular vacuuming with CRI-certified equipment

  • Spot cleaning with approved solutions

  • Avoiding over-wetting or aggressive agitation

Routine vacuuming and early spot removal are emphasized by the Carpet & Rug Institute (CRI) and by major manufacturers as the primary early-care steps. Carpet & Rug Institute 

🟢 2. Dry Compound or Low-Moisture Encapsulation Recommended

Industry technical guidance and CRI commercial maintenance models list interim, low-moisture methods (dry compound, absorbent compound, encapsulation) as appropriate interim cleaning methods that minimise moisture exposure and drying risk — a key reason these systems are often recommended for newly installed carpets.

Reasons:

  • Minimal moisture prevents backing separation or adhesive damage

  • Quick drying eliminates the risk of microbial growth

  • No wick-back from deep-soiling beneath the pile

This system is operated using counter rotating brush machines often referred to as 'CRB' machines. One of the major benefits of using this machine type is that the brushes are inter-changeable, there are different brush strengths for different fiber types and a softer brush can be quickly installed to gently comb out the shedding of a new carpet, so as not to cause any damage to the fibers themselves. Carpet & Rug Institute 

carpet shampoo cleaning solution Bangkok

🚫 3. Treat Hot Water Extraction (HWE) with caution immediately after installation.
HWE (often called “steam cleaning”) is widely endorsed for periodic restorative cleaning, but many manufacturers and technical guides warn it should be used only when needed and with CRI-certified equipment and experienced operators — excessive moisture or improper technique can risk backing or adhesive issues, long dry times and yarn distortion. For new installations HWE is usually postponed until the carpet has had regular use or manufacturer approval.

While hot water extraction is a CRI-recommended method for periodic deep cleaning, it is not generally advised immediately after installation unless:

  • The carpet has been soiled unexpectedly or heavily

  • There is manufacturer approval for early use of HWE

 

Overuse or improper drying can cause:

  • Yarn distortion

  • Rapid resoiling

  • Potential backing damage

Cost Less Carpet   LGM Limited

🏷️ 4. Manufacturer-specific guidance (examples).
• Shaw Floors (US): stresses frequent vacuuming, prompt spill attention, and using CRI-certified cleaning systems for professional deep cleaning.
Shawfloors

qmsview.shawinc.com
• Mohawk (US): recommends regular vacuuming and notes professional HWE every ~12–18 months as the restorative method, with interim low-moisture maintenance in between. mohawkbuild.com

mohawk.blob.core.windows.net
• Brintons & Victoria Carpets (UK): provide UK care guides that prioritise vacuuming, spot care and recommend professional cleaners who understand fibre/backing considerations (Brintons warns against excessive wetting). Brintons Carpets

victoriacarpets.com
• Balta (Europe): outlines fibre-specific maintenance and emphasizes vacuuming and correct interim cleaning methods for polyester/polyamide carpets. balta-carpets.com
• Royal Thai (Thailand): Royal Thai’s care documentation references use of CRI and WoolSafe approved products/systems and advises following manufacturer-specific maintenance guidance to protect warranties and fibre performance. Squarespace

-ROYAL THAI -

🟢 5. Industry institutions & independent testing bodies (why this matters).
• Carpet & Rug Institute (CRI, USA) — authoritative guidance on vacuuming, interim vs restorative cleaning, and the Seal of Approval (SOA) program for certified equipment/chemicals. 
The Carpet and Rug Institute
• WoolSafe (UK/intl.) — accreditation for safe products on wool and delicate fibres; many manufacturers reference WoolSafe when recommending safe chemicals. woolsafe.org
• IICRC (US) — standards (S300/S500/etc.) and widely used training/standards for professional cleaning/restoration practices (important when heavy wet cleaning or water events are involved). iicrc.org
• ECRA / European carpet sector bodies — coordinate manufacturer guidance across Europe and publish industry recommendations on product care and lifecycle. ECRA - European Carpet & Rugs Association

Short practical summary 

Shawfloors

Hot Water Extraction (Water-Dumping Systems)

How it works:

Uses high-pressure hot water and detergent injected into the carpet, then vacuumed out—effective at deep cleaning and allergen removal.

  • Risks of over-wetting: Excess moisture can cause mold, mildew, backing delamination, and "water marking" or shading effects on dense plush carpets.

  • Drying expectations: Proper extraction should dry within 12 hours, but slower drying increases mold risk. House of Vacuums

  • Recommended frequency: CRI recommends professional cleaning every 12 to 18 months, or sooner if needed. carpet-rug/pdf

 

Spin Bonnet / Shampoo Systems

Primarily focused on the carpet surface, these methods can leave sticky residues and do not remove deep soil. Wikipedia

Using spin bonnet machines can more often than not VOID factory warranties granted by leading carpet manufacturers.

Here is an example: 

What is not covered or excluded?

  • Soiling and staining.

  • Fading from sun exposure.

  • Damage from improper cleaning or maintenance.

  • Damage from pet accidents (unless specifically covered by a pet-friendly warranty).

  • Damage from roller caster chairs (unless chair pads are used).

  • Issues related to moisture, including moisture testing and any carpet-related issues from moisture. 

 Shaw

 

This warranty does not apply to damage resulting from harmful maintenance or cleaning practices. 

Carpets Inter.pdf

 

CAUTION: Mohawk Group does not recommend the use of a spin bonnet, as it can damage the f i bers in your carpet. 

Mohawk pdf

 

Caution:  The rotary action of the Spin Bonnet or any rotary brush equipment may distort the pile yarn when and if the equipment is used improperly.  The bonnet method is not recommended by Tai Ping for carpet & rug maintenance. 

TaiPing Carpets.pdf

Commonly Recognized Issues with Spin Bonnet Cleaning

  1. Fiber Wear and Fraying
    The rotating pads used in spin bonnet machines can aggressively abrade carpet fibers over time, especially in high-traffic areas—potentially leading to flattening or premature deterioration.

  2. Residue Buildup
    Spin bonnet systems often re-distribute soil onto the surface instead of removing it entirely. If this residue isn’t adequately extracted, it can attract more dirt over time and leave carpets looking dull.

  3. Limited Cleaning Depth
    These machines primarily clean the carpet’s surface and don’t reach deep-seated soil or allergens. Surfaces can appear clean while underlying fibers remain unaddressed.

  4. Uneven Wetting and Drying
    Because granular cleaning solutions aren’t consistently removed, parts of the carpet may remain damp or sticky—which can promote mold growth or discoloration.

What You Can Do Next

While explicit institutional warnings are limited, the above cautions are widely recognized among professional carpet cleaners and industry consultants. If you'd like authoritative backing:​

  • Consult with major carpet manufacturers like Shaw, Mohawk, or Stainmaster to review their maintenance guidelines—many caution against repeated surface-focused cleaning.

 

Dry Powder / Encapsulation Systems

 

Why Manufacturers May Still Recommend Water-Dumping Methods

Carpet manufacturers often specify hot water extraction because it thoroughly cleans deep fibers, eliminates soils and allergens, and meets industry standards—especially when using CRI Seal of Approval (SOA) certified equipment and products.  carpet-rug/pdf 
However, these systems can stress fibers and underlay if over-used or improperly dried—which could contribute to premature deterioration. (Overuse or improper application of hot water extraction systems—especially when carpets are over-wet or not dried quickly—can lead to issues such as fiber distortion, backing separation, shrinkage, and microbial growth. This isn’t a direct quote from any one manufacturer, but rather a summary of guidance found in care instructions from leading carpet manufacturers like Shaw and Mohawk, as well as recommendations from the Carpet and Rug Institute (CRI).
These sources consistently emphasize the importance of using CRI-certified equipment, adhering to recommended cleaning frequencies, and ensuring proper drying to avoid damage and maintain long-term carpet health.)

  • CRI:

    “Overwetting can cause backing separation, shrinkage, and odor issues.”
    (CRI Source)

  • Shaw Floors:

    “Avoid over-wetting and prolonged drying times as these can cause damage to the carpet and subfloor.”
    (found in various Shaw care guides and cleaning instructions)

  • Taiping Carpets:                                                                                                                                                                                                      "Restorative cleaning is the process of extracting or removing entrapped soils and residues. Higher moisture levels, lower production rates and slower drying are characteristics of restorative cleaning.",  "Excessive moisture or prolonged drying time will create physical and/ or aesthetic problems that may not be correctable. Cleaning agents must have a pH in the 4.5-5.5 range. taiping.pdf

  • Mohawk:

    “Excessive use of water can lead to rapid re-soiling, musty odors, and backing damage.”

 

Why CarpetSmart Prioritizes Dry Compound Systems

  • Fiber preservation: Minimizes moisture-related damage and supports carpet longevity.

  • Health & safety: Reduces mold and allergen risks while improving air quality.

  • Cost savings: Extending the carpet’s usable life means less frequent replacement.

  • Efficiency & minimal downtime: Ideal for high-traffic commercial environments where quick turnaround is essential.

Benefits of Dry Compound Carpet Cleaning Systems
Dry compound carpet cleaning systems offer a range of practical, hygienic, and financial advantages over traditional water-based extraction methods. Below is a fully referenced summary of key benefits, supported by reputable industry sources including the Carpet & Rug Institute and leading carpet manufacturers.
l Fiber Preservation:

Dry compound systems use minimal moisture, avoiding common damage like fiber distortion, shrinkage, or delamination that can occur with over-wetting.
https://carpet-rug.org/resources/technical-bulletins-and-papers/


l Health & Safety:

These systems reduce the risk of mold growth, mildew, and allergen buildup—common issues with prolonged dampness in traditional cleaning methods.
https://carpet-rug.org/testing/seal-of-approval-program/


l Cost Savings:

Dry systems allow for frequent maintenance without degrading carpet fibers, which helps extend the carpet's usable life and delays replacement costs.
https://carpet-rug.org/carpet-for-business/cleaning-and-maintenance/


l Efficiency & Minimal Downtime:

Because no drying time is required, cleaned areas can be put back into use immediately—ideal for high-traffic commercial environments.
https://carpet-rug.org/carpet-for-business/cleaning-and-maintenance/


All sources referenced above are publicly available either through the Carpet & Rug Institute (CRI), a leading authority in carpet care standards. These insights support the use of dry compound systems as a safer, smarter, and more sustainable solution for long-term carpet maintenance.

Dry Extraction Method

An absorbent compound saturated with detergents and solvents is brushed in and around the fibers using mechanical brushers, there is a dwell time during which the compound air dries. The embedded soil is absorbed by the compound and both the soil and compound are then removed by vacuuming. Dry extraction is fast and effective and does not leave the carpeting damp so it can be performed overnight prior to use. 

https://www.taipingcarpets.com/care-and-maintenance

carpet cleaning Bangkok

WoolSafe Approval for Cleaning Products

WoolSafe product accreditation is available world-wide to manufacturers of carpet cleaning chemicals, spot removers, soil and stain resist treatments and other products used to maintain or enhance carpets and rugs.

Manufacturers interested in endorsement can submit their products to The WoolSafe Organisation for testing. Products that meet all the performance requirements are issued with a certificate and suppliers are entitled to display the WoolSafe Mark, and one of a selection of approved phrases, on packaging, product literature and advertising material associated with the product.

All approved products are subject to annual re-evaluation to ensure they continue to meet the WoolSafe requirements, or that changes introduced when products are re-formulated, are not detrimental to the performance of the product.

The high level of interest in improving carpet maintenance products and techniques is demonstrated by the fact that many cleaning agent manufacturers have re-formulated products in order to comply with the WoolSafe requirements, or to enhance their products' efficiency.

The Benefits of WoolSafe Approval

  • Assurance of performance of your accredited products

  • Entitlement to display the WoolSafe Mark on accredited products

  • Commercial advantage - increased sales, quality image, promotional opportunities

  • Fewer problems with complaints about damaged carpets (wool and synthetics)

  • Opportunity to supply approved products to WoolSafe Service Providers

  • Listing of approved products in WoolSafe Directories and on the internet

  • Recommendation of approved products/systems by carpet mills, retailers, wool and carpet promotion organisations

  • Corporate wool carpet owners increasingly require use of approved products for cleaning/maintenance

Which Types Of Product Can Be WoolSafe-Approved?

The WoolSafe programme covers the following products for carpets and / or upholstery:

  • shampoos, spray extraction and bonnet cleaning chemicals

  • "dry extraction" cleaning / impregnated powder compounds

  • crystallising cleaning agents

  • spot removers and spill absorption products

  • traffic lane cleaners and pre-spotters

  • soil and stain resist and soil release finishes

  • pile rinsing and neutralising agents

  • detergent additives and boosters

  • colour restoration products, deodorizers, antistatic treatments

Products are tested according to WoolSafe Standard WS 1001: "Protocol for the evaluation and accreditation of carpet cleaning chemicals for the WoolSafe Mark" to ensure they:

  • meet recognised standards of performance regarding cleaning, spot removal or protection against soiling or staining.

  • do not have a deleterious effect on wool carpets regarding colour fastness, quick re-soiling, fibre damage or odour.

  • are safe to use and safe once they have been applied.

Only when a product meets all of these stringent requirements is it awarded the WoolSafe Certificate by The WoolSafe Organisation, allowing it to carry the coveted WoolSafe Mark.

Summary Table

 

Aspect                                                              Water-Dumping Systems                                      Dry Powder / Encapsulation System

Deep Cleaning                                                        Yes, penetrates deeply                                                                 Yes, penetrates deeply

Drying Time                                                                   Several hours                                                                               Within minutes

Risk of Moisture Damage                      Higher (mold, delamination, dye bleed)                                                Low (minimal water used)

Fiber Lifespan Impact                                Potential fiber damage if overused                                       Preserves fiber integrity, extends lifespan

Residue Risk                                                         Low when properly rinsed                                                    None when vacuumed thoroughly

Ideal Use Cases                                                       Occasional deep cleans                                                 Routine maintenance in high-traffic areas

Further Reading & References

  • CRI maintenance recommendations (12–18 months) and drying expectations                                                                  DOWNLOAD CRI/pdf

  • Carpet Maintenance and Troubleshooting                                                                                                                                DOWNLOAD CRI.carpetcare.pdf

  • Carpet Shading CRI-shading.pdf                                                                                                                                                  DOWNLOAD CIAL.shading.pdf

  • Carpets Inter Carpet Maintenance Guide                                                                                                                                  DOWNLOAD CICMG.pdf

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